Article 1 · Definitions

In these General Terms and Conditions, the following terms are used in the meaning as stated below, unless expressly stated otherwise.

• General Terms and Conditions: The General Terms and Conditions as listed below.
• Storesblock.com: Storesblock.com, registered at the Chamber of Commerce under number 76902420, also acting under several trade names. A current list of all stores can be found on www.storesblock.com.
• Agreement: Every agreement concluded between Storesblock.com and the consumer.
• Consumer: The natural person who is not acting in the exercise of a business or profession and who purchases a product from Storesblock.com.
• Product: All goods that are the object of the agreement between the consumer and Storesblock.com.
• Purchase at a distance: An agreement concluded remotely through a website, phone or other means of distance communication.
• Voucher: A voucher that can be exchanged for a product without payment or with a discount.

Article 2 · Scope

These General Terms and Conditions apply to every offer and agreement concluded between Storesblock.com and the consumer, unless otherwise expressly agreed in writing.

These General Terms and Conditions also apply to agreements with Storesblock.com for which third parties are engaged. The applicability of any purchasing or other terms and conditions of the consumer is expressly rejected.

If one or more provisions in these General Terms and Conditions are void or voidable, the remaining provisions remain fully applicable. Storesblock.com and the consumer will consult with the purpose of replacing the void or annulled provisions.

Derogations from the agreement and these General Terms and Conditions are only valid if established expressly and in writing with Storesblock.com.

Article 3 · Offers

All offers are made in writing and/or electronically, unless urgent circumstances make this impossible.

All offers from Storesblock.com are non-binding unless a term for acceptance is stated in the offer. If a term for acceptance is stated, the offer expires after this term.

All offers are subject to availability. Storesblock.com cannot be held to an offer if the consumer should reasonably have understood that the offer contained an obvious mistake or typing error.

A combined price quotation does not oblige Storesblock.com to deliver part of the offer for a corresponding part of the quoted price. Offers do not automatically apply to future orders or backorders.

Article 4 · Adoption of the Agreement

The agreement is adopted through timely acceptance by the consumer of the offer from Storesblock.com.

If the consumer has accepted the offer electronically, Storesblock.com will confirm receipt of the acceptance electronically as soon as possible.

Storesblock.com may, within the legal framework, verify whether the consumer is able to comply with payment obligations and may refuse an order or request if there are legitimate grounds to do so.

Article 5 · Duration of the Agreement

The agreement is adopted for a fixed term, unless the nature of the agreement or written arrangements between the parties indicate otherwise.

Article 6 · Termination of the Agreement

Storesblock.com and the consumer can terminate the agreement at any time by mutual consent.

Both Storesblock.com and the consumer can cancel the agreement with due regard for a notice period of 14 days.

Article 7 · Annulment of the Agreement

The consumer has the right to annul the agreement. The consumer can annul the order free of charge for as long as Storesblock.com has not confirmed receipt of the acceptance of its offer.

After Storesblock.com has accepted the offer, the order can no longer be annulled free of charge. Storesblock.com may then charge costs already incurred to the consumer.

Article 8 · Modification of the Agreement

If during implementation it appears necessary to modify or supplement the agreement, Storesblock.com will inform the consumer as soon as possible.

If the modification has financial, quantitative or qualitative consequences, Storesblock.com will inform the consumer beforehand.

Changes to the original agreement are only valid from the moment they are accepted by both parties in writing.

Article 9 · Implementation of the Agreement

Storesblock.com has the right to have the agreement implemented by third parties and to implement the agreement in stages.

If the agreement is implemented in stages, Storesblock.com may invoice each completed part separately.

The consumer must provide all information and instructions required for implementation of the agreement in a timely manner. If this information is not provided on time, Storesblock.com may suspend implementation and additional costs will be borne by the consumer.

Article 10 · Prices

Prices are listed in euros including VAT and other government levies, unless otherwise indicated.

Prices are exclusive of additional costs such as packaging, delivery, shipping and administration costs, unless otherwise indicated.

For shipments abroad, a surcharge may apply. Storesblock.com will provide information about additional costs before conclusion of the agreement.

Article 11 · Price Changes

If Storesblock.com has agreed a fixed price with the consumer, Storesblock.com has the right to increase the price if necessary.

If Storesblock.com intends to change the price, the consumer will be informed as soon as possible.

All prices are subject to printing and typing errors. Storesblock.com is not obliged to deliver a product at an incorrect price caused by such an error.

If a price increase occurs within 3 months after conclusion of the agreement, the consumer may rescind the agreement unless the increase results from a legal obligation or the delivery was agreed to take place more than 3 months after purchase.

Article 12 · Purchase at a Distance

In case of a purchase at a distance, delivery must take place no later than within 30 days, unless otherwise agreed.

The consumer has the right to revoke the agreement within 14 days after receipt of the delivered products without stating reasons.

The consumer must return the delivered products in proper packaging, with all accessories and in their original condition. Return shipping costs are at the expense and risk of the consumer.

If the consumer exercises the right of withdrawal, Storesblock.com will refund the amount paid within 14 days after rescission, including shipping costs paid, in accordance with applicable law.

The right of withdrawal does not apply to certain products, including sealed products where the seal has been broken, hygienic products, products that spoil or age quickly, personalized products and custom-made products.

Article 13 · Delivery of Products

Delivery occurs by making the product available to the consumer. After delivery, the risk of the product passes to the consumer.

Delivery takes place at the address submitted by the consumer, unless otherwise agreed.

If the consumer refuses delivery or fails to provide information required for delivery, the products will be stored at the risk and expense of the consumer.

Article 14 · Delivery Terms

Delivery will take place within the term indicated by Storesblock.com. Delivery terms are indicative and cannot be considered strict deadlines.

If Storesblock.com needs information from the consumer for delivery, the delivery term starts after the consumer has provided this information.

In case of delay, the consumer must give Storesblock.com written notice of default and provide a reasonable term to deliver.

Article 15 · Risk Transfer

The products are at the expense and risk of Storesblock.com until they are brought under the control of the consumer.

The risk of loss, damage or reduction in value transfers to the consumer when the products are brought under the control of the consumer or a third party designated by the consumer.

Article 16 · Retention of Title

All products delivered by Storesblock.com remain the property of Storesblock.com until the consumer has fully complied with all payment obligations under the agreement.

As long as ownership has not transferred, the consumer may not resell, pledge or otherwise encumber the products, except within normal business operations where applicable.

Article 17 · Payment

Payment is made by transfer to a bank account indicated by Storesblock.com at the time of purchase, unless otherwise agreed.

Payment can take place before or after delivery, unless otherwise indicated. Payment in instalments may be agreed separately.

After expiry of 30 days after the invoice date, the consumer is in default without further notice.

Article 18 · Collection Costs

If the consumer fails to comply with payment obligations on time, all reasonable extrajudicial collection costs will be borne by the consumer.

Storesblock.com is entitled to the statutory maximum permitted compensation for extrajudicial collection costs, after sending the consumer a warning and allowing 14 days for payment.

Article 19 · Voucher

A voucher can only be exchanged at Storesblock.com. The consumer must keep a voucher carefully, as no compensation is provided in case of theft or loss.

A voucher is valid only during the stated validity period. Vouchers cannot be returned or exchanged for money, except where applicable under distance selling rules within 14 days.

Article 20 · Returns, Exchanges and Refunds

Storesblock.com does its utmost to inform the consumer as completely as possible about its products. If a product does not meet expectations, it can only be returned if it has not been opened and is in perfect condition.

The product must be unworn, unused and free from perfume, cigarette odors, hairs, pet scents and other traces.

The consumer must always notify Storesblock.com beforehand that they wish to return an item. The product must be returned with the return form where applicable.

Return shipments must include the order number, the consumer’s name and the IBAN number used for payment where required.

The product must be returned within 14 days after delivery. Return shipments outside this period are not accepted unless otherwise agreed beforehand.

Storesblock.com will inspect returned items after receipt and inform the consumer as soon as possible whether the return has been accepted.

The assessment of whether goods are unused and in perfect condition lies entirely with Storesblock.com.

Storesblock.com is not responsible for return shipments that are lost. The consumer is responsible for proper packaging and shipping of the return.

Article 21 · Suspension

If the consumer does not comply, does not fully comply, or does not comply on time with an obligation under the agreement, Storesblock.com has the right to suspend its own obligations.

Storesblock.com may also suspend obligations if circumstances arise that give legitimate grounds to fear that the consumer will not comply with their obligations.

Article 22 · Rescission

If the consumer does not properly comply with an obligation under the agreement, Storesblock.com may rescind the agreement with immediate effect, unless the shortcoming does not justify rescission due to its minor importance.

Rescission occurs by written notification without judicial intervention. If the agreement is rescinded, claims of Storesblock.com become immediately due and payable.

If rescission can be attributed to the consumer, the consumer is liable for damages incurred by Storesblock.com.

Article 23 · Force Majeure

A shortcoming cannot be attributed to Storesblock.com or the consumer if it is not due to their fault and is not their responsibility under the law, legal transaction or commonly held opinion.

Force majeure includes all external causes beyond the control of Storesblock.com that prevent Storesblock.com from fulfilling its obligations.

Examples include fire, water damage, natural disasters, war, traffic restrictions, import or export restrictions, delays in supply chains and other circumstances that prevent normal business operations.

If force majeure lasts longer than 2 months, both parties have the right to rescind the agreement without judicial intervention and without entitlement to damages.

Article 24 · Guarantees

Storesblock.com guarantees that delivered products correspond with the agreement and meet customary requirements and standards that may reasonably be expected.

The guarantee applies only to products for which a guarantee is indicated in the product description.

If the delivered product was manufactured by a third party, the guarantee provided by that third party applies unless otherwise indicated.

Any guarantee lapses if a defect has arisen due to improper use, lack of care, alterations by the consumer or third parties, or circumstances beyond the control of Storesblock.com.

Article 25 · Investigation and Complaints

The consumer must inspect delivered products at the time of delivery and in any case within 14 days after delivery.

Visible defects and deficiencies must be reported to Storesblock.com in writing within 14 days after delivery.

Hidden defects must be reported within 14 days after discovery.

If complaints are not submitted within the stated period, the right to refund, repair, replacement or damages may lapse, unless a longer period follows from the nature of the product or circumstances.

Article 26 · Liability

Storesblock.com is only liable for direct damage caused by deliberate recklessness or willful intent of Storesblock.com.

Direct damage includes material damage to property, reasonable costs to determine liability and damage, reasonable costs to prevent or limit damage, and reasonable extrajudicial costs.

Storesblock.com is not liable for indirect damage, including consequential damage, lost profit, missed savings, operational stagnation or immaterial damage, except where mandatory law provides otherwise.

If Storesblock.com is liable for any damage, liability is limited to the invoice amount or the amount paid by the insurance of Storesblock.com, where applicable.

Article 27 · Complaints Mechanism

Storesblock.com has a complaints mechanism available on the Warranty & complaints page.

Complaints about implementation of the agreement must be submitted completely and clearly within a reasonable time after the consumer has identified the defects.

Complaints submitted to Storesblock.com are answered within 14 days of receipt. If more time is needed, Storesblock.com will confirm receipt and indicate when the consumer can expect a more detailed answer.

If this does not lead to a solution, the consumer may register the dispute for mediation via Stichting WebwinkelKeur. Consumers in the EU may also use the ODR platform of the European Commission.

All complaints will be handled confidentially.

Article 28 · Indemnification

The consumer indemnifies Storesblock.com against any claims from third parties that suffer damage in connection with the implementation of the agreement and that are attributable to the consumer.

If Storesblock.com is addressed by third parties, the consumer is obliged to assist Storesblock.com both extrajudicially and judicially.

Article 29 · Limitation Period

For all claims against Storesblock.com and third parties engaged by Storesblock.com, a limitation period of 1 year applies, unless mandatory law provides otherwise.

This does not apply to claims based on a delivered product not corresponding with the agreement. In such cases, claims lapse 2 years after the consumer has informed Storesblock.com of the defect.

Article 30 · Copyrights and Intellectual Property

Storesblock.com retains all rights and powers under copyright law and other intellectual property laws and regulations.

Storesblock.com retains the right to use knowledge acquired through its activities for other purposes, provided no confidential information is disclosed to third parties.

Article 31 · Privacy

Storesblock.com acts in accordance with the GDPR, which has been in force since 25 May 2018.

The data and information provided by the consumer will be handled with care and confidentiality. Storesblock.com will not retain personal data longer than necessary.

Storesblock.com may only use the consumer’s personal data for necessary and specific purposes, including fulfilling delivery obligations or processing complaints.

Storesblock.com will not lend, rent, sell or otherwise make the consumer’s personal data available to others.

The consumer has the right of access, correction and deletion of personal data and may submit a complaint to the Dutch Data Protection Authority.

Article 32 · Cookies

When visiting the website, Storesblock.com may collect information about the consumer’s use of the website through cookies.

The information collected through cookies may be used for functional and analytical purposes.

Article 33 · Newsletter

The consumer can register for the newsletter. The newsletter keeps the consumer informed of the latest news and developments.

The consumer receives the newsletter by email and can unsubscribe at any time in writing or through the unsubscribe link.

Article 34 · Modification of General Terms and Conditions

Storesblock.com has the right to unilaterally modify these General Terms and Conditions.

Modifications may also apply to agreements already concluded. Storesblock.com will inform the consumer of modifications by email.

The modifications will come into effect 30 days after the consumer has been informed. If the consumer does not agree with the changes, the consumer has the right to rescind the agreement.

Article 35 · Applicable Law and Disputes

All legal relationships to which Storesblock.com is a party are exclusively governed by Dutch law, even if an obligation is carried out wholly or partly abroad or if the consumer resides abroad.

The applicability of the Vienna Sales Convention is excluded.

Disputes between Storesblock.com and the consumer will be submitted exclusively to the competent court in the district of The Hague, unless mandatory law prescribes otherwise.

Article 36 · Reference

These General Terms and Conditions have been registered at the Chamber of Commerce of the Netherlands under number 76902420.