We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:
|► You can return it in sound packaging, with all accessories that were enclosed, with tags attached and in their original condition (in any event, not worse than the condition it was in at the time of delivery) within 14 days from the purchase date.|
|► It must be unworn/unused and free from perfume and/or cigarette odors, hairs, scents of pets, and other traces for a full refund (shipping charges for sending back excluded). If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.|
|► Your purchase must be delivered forthwith, though no later than within 14 days (two weeks) to us. Return shipments sent outside said return period are not accepted, unless established otherwise beforehand between you and us.|
It is not possible to return food and drinks due to an expiry date.
In order to begin the return or exchange process, you must send an email to firstname.lastname@example.org with your order number and stating the reason for the return. Once this information is received, you will be sent a return authorization number and a return shipping address. Return shipping is at your expense.
When our team has confirmed receipt of the returned item(s) and has verified it’s in original, unused condition, you will receive an e-mail as soon as possible, though no later than within 14 days. The assessment of the fact whether the goods are unused and in perfect state lies entirely with us.
We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of you.